Client success · AI by department
Run client success with an AI teammate
Support and returns work tends to live in someone's inbox until it becomes a pattern nobody notices until it's a problem. In Glitch Team Zone, client success lives in chat. Glitch, the shared AI teammate, checks returns against your policy, surfaces support signal in the daily digest, and gives you a channel to work directly with the clients who matter most.
How do I stop a returns request from slipping outside policy?
Write a business rule for it, like flag any returns request outside the policy window. The daily evaluator checks every request against the rule and files a finding the moment one trips it, so the exception surfaces instead of getting approved by habit.
Do I have to go looking for support problems, or do they come to me?
They come to you. The daily digest emails owners and admins what ran, what failed, and the moves your agent recommends next, so a rising pattern in support shows up without you asking.
How do I work with a key client without adding them to the whole team?
Invite them into a guest channel. They see only that channel, and Glitch answers there without pulling in the rest of your company's data. It costs nothing extra, since guest seats are free.
Can I ask what a client's history looks like without pulling a report?
Yes. Ask the AI search bar on any page, and it streams an answer built from your brands, metrics, and engagements. No spreadsheet, no export.
Common questions
Do I need my own AI account to use this?
You bring your own LLM key and plug it in once for the whole team. Your usage bill stays yours and your key is encrypted per org.
Can a client see this without joining my company's workspace?
Yes. Invite them as a guest into a restricted channel. They see that channel and nothing else, and guest access is free.
What does it cost?
Flat monthly tiers starting at $99, with no per-seat pricing. Every client you invite as a guest is included at no extra cost.
See client success running before you sign up
The sandbox is a seeded company you can wander. No signup needed.